CanadaPoppers FAQ

Welcome to the CanadaPoppers FAQ

We’re glad you’re here! At CanadaPoppers, we’re committed to making your experience as smooth and enjoyable as possible, from browsing to delivery. We’ve gathered answers to the most frequently asked questions below to help you find exactly what you need – whether it’s information about our products, payment methods, shipping details, or anything in between. If you can’t find what you’re looking for or need further assistance, please don’t hesitate to contact our customer service team. We’re always here to help!

CanadaPoppers.is has proudly delivered only authentic products since 2021. We’re so committed to quality that we feature high-resolution images of every item, so you can see exactly what you’re getting – because cheap poppers are usually fake poppers. Enjoy easy ordering, first-time delivery you can count on, lightning-fast shipping, and a customer service team that truly cares. Proudly Canadian-owned and operated!

We currently accept Interac eTransfer as our only payment method. At this time, we are unable to process payments through other methods.

To send an Interac eTransfer:

  • Log in to your Canadian bank account and choose the Interac eTransfer option.
  • Send your payment to canadapoppers.is@gmail.com
  • Be sure to include your order number in the message field for faster processing.

For a more comprehensive guide, please check out our How To Send an eTransfer page.

If you experience any issues or need assistance with payment, please feel free to reach out!

All our products are authentic and thoroughly inspected. If you have any issues with your order, our customer service team is here to help. While we can’t offer refunds once payment is completed, we’ll do our best to make it right – contact us here to resolve any concerns.

Your privacy is important to us. All orders are carefully packaged in plain, unmarked packaging, with no indication of contents on the outside. We ensure your products are packed securely for protection during transit.

Orders paid before 6 pm will ship the next business day, except for Friday orders, which ship on Monday. Don’t worry, we’ll keep you updated throughout every step of your order!

Shipping times vary based on your location, but the average times are:

  • Greater Toronto Area: 1-2 business days
  • Ontario (Outside the GTA): 2-3 business days
  • Rest of Canada: 3-5 business days

We’ll send you a tracking number as soon as your order is shipped so you can follow its journey.

  • GTA: $12
  • Ontario: $15
  • Rest of Canada: $20

If you need to make a change or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we’re unable to make changes, but we’ll do our best to accommodate requests received promptly.

If your tracking information indicates that your order has been delivered but you haven’t received it, please contact us within 48 hours. Our team will assist in locating your package. CanadaPoppers is not responsible for lost or stolen packages after delivery, but we’ll do our best to help resolve any issues.

Due to the nature of our products, we do not accept returns. However, if there is an issue with your order or a product arrives damaged, please contact our customer service team, and we’ll work with you to make it right.

We understand that finding the right product can be a bit overwhelming. Our usual answer is that the choice of favourite poppers are personal and at sometimes quite opinionated. If you’re unsure, we recommend starting with a well-known brand (Rush, Jungle Juice Platinum, Locker Room) or contacting our team for guidance. We’re here to help make the process as easy and enjoyable as possible!

If you experience any issues with your order, our customer service team is here to help. Contact us and we’ll do our best to assist promptly and effectively.

We love hearing from our customers! You can leave a review directly on our website, or feel free to send us your feedback by email. Positive reviews from our customers help others find trustworthy products.